1. Enterprise Order Form
An order form should identify the actual organizational customer and authorized signatory, service scope, organization/workspace capacity, storage, regions, billing currency, fees, tax and payment schedule, start/end dates, renewal/cancellation rules, support channels and any expressly contracted SLA. AVENZERS may offer a negotiated price rather than a published consumer-plan rate.
2. Document Priority
To the extent legally permitted, in a direct conflict for the purchased Enterprise service, the negotiated and signed Enterprise agreement/order form takes priority over generally applicable plan rules; any separate lawful data-processing agreement takes priority for its specific subject matter. Other applicable Terms and policies still apply where not displaced. Non-waivable statutory rights remain intact.
3. Organization Accounts and Controls
Each organization must designate authorized representatives/admins. Authorized organization personnel may manage membership, permitted channels, resources, invitations and role-based access only within the features actually implemented. Enterprise data and files held in the organization's name remain subject to organizational rights and authorized controls; individual members do not own them solely because they uploaded or viewed them.
The individual account of a sole owner cannot be deleted unless ownership is first transferred to a consenting eligible existing Admin. Where no eligible Admin accepts, personal deletion is deferred until resolved, while legitimately organization-owned content continues under authorized control.
4. Storage, Integrations and Data Ownership
Personally owned AVENZERS Storage files and organization-owned managed files must be distinguished through verified ownership metadata. Original files stored in users' external Google Drive or other third-party provider accounts remain with those providers. Connected-provider API permissions, availability, access suspension, sharing and revocation remain constrained by those providers and by current subscription entitlements.
A Paid-to-Free change for a personal account does not authorize the Service to destroy continuing organization-owned content. Any organization-wide subscription downgrade, workspace quota or access transition must be defined in the order form and implemented safely.
5. Privacy, Security, Transfers and Confidentiality
The customer and operator must define their applicable data-protection roles and any required data-processing agreement for the actual service and jurisdictions. Subprocessors, hosting regions, transfer safeguards, security measures, response procedures and retention commitments must reflect verified real practices, not generic standards or unsupported certifications. Confidential data should be disclosed to staff/providers only for authorized service purposes, security, contractual/legal obligations and as allowed by the agreement.
6. Service Levels and Support
No guaranteed uptime, incident-response time, 24/7 support, audit report, penetration-test certificate or data-residency promise is included unless specifically committed and feasible under an executed written enterprise agreement. Contracted service credits and remedies, if any, must be set out in that agreement.
7. Billing, Expiry, Suspension and Offboarding
Custom enterprise fees, currency, invoice schedules, renewal method, late payment, grace arrangements, cancellation, refunds, support, export deadlines and offboarding assistance must appear in the enterprise order form. The consumer subscription's immediate cancellation downgrade and 7-day failed-payment grace period should not be silently assumed to replace negotiated enterprise terms.
Provide lawful, technically feasible access/export before contract termination as agreed. Retention, preservation, account-level deletion and organization continuity remain subject to the Data Deletion Policy, the executed enterprise agreement and applicable law.
8. Review and Execution
This is a reusable proposed standard, not a publicly binding promise or an executed contract. Have qualified counsel finalize actual contracting-entity details, data-processing terms, jurisdiction clauses, liability, taxes and signature blocks before any enterprise sale.